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Privacy Policy

Mondaic AG (“us”, “we”, or “our”) develops and distributes the Salvus Software Suite and operates the websites https://www.salvus.io and https://www.mondaic.com that also host the license server and download tool (hereinafter collectively referred to as “Services”). This page informs you of our policies regarding the collection, use and disclosure of personal data when you use our Services and the choices you have associated with that data. We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.

Data collection

What data do we collect?

Personal data

While using our Services, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:

  • Email address
  • First name and last name
  • Phone number
  • Address, State, Province, ZIP/Postal code, City

Usage data

To use the Services, communication with the Mondaic's license server is required to validate the license. In this process, we may collect information on how the Service is accessed and used. Collected data includes:

  • User name and password which is linked to your personal account information.
  • The time and date of your request.
  • IP addresses and operating system from computers you are using to connect to the license server.
  • Which software product from Mondaic AG you are using, on how many processes you are using it, and for how long you are using it.
  • Only when using a license token: A non-reversible hash/fingerprint of input files used to control software packages of Mondaic AG.
  • Only when using a license token: A non-reversible hash/fingerprint of the machine used to run software from Mondaic AG.

How do we collect your data?

You directly provide data to us when you

  • Register a user account to obtain a license file,
  • Get in touch with us by email, use our support channels and message boards, or voluntarily complete a customer survey
  • Use or view our website via your browser’s cookies. In addition, we collect and process data when you send requests to the Salvus license server. This happens when importing the Salvus python packages or when launching simulations or inversions.

What are cookies?

Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. We use cookies and similar tracking technologies to track the activity on our website and to improve and analyze our service.

How will we use your data?

Mondaic AG collects your data so that we can

  • Manage your account
  • Provide, maintain and improve our Services to you
  • Notify you about available updates and patches
  • Process and validate your requests to the license server
  • Monitor the usage of our Services
  • Offer customer support and technical advice
  • Detect, prevent, and address technical issues

Service Providers

We may employ third party companies and individuals to facilitate our Service (“Service Providers”), or assist us in analyzing how our Service is used. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose. Currently, we use Google Analytics, a web analytics service offered by Google that tracks and reports website traffic. For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page. Furthermore, we work with Stripe to process invoices payed by credit card. Their Privacy Policy can be viewed here.

Security

We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is totally secure and reliable, and we cannot guarantee its absolute security.

Our Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over, and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. Our Service may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that site. We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party sites or services. We strongly advise you to review the Privacy Policy of every site you visit.

Children’s privacy

Our Services do not address anyone under the age of 18. We do not knowingly collect personal identifiable information from children under 18. In the case we discover that a child under 18 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.

Changes to our Privacy Policy

This Privacy Policy may be updated from time to time and without prior notice to you to reflect changes in our information practices. Changes to this Privacy Policy are effective when they are posted on this page. We will indicate at the bottom of this Privacy Policy when it was most recently updated. You are encouraged to review this Privacy Policy periodically for the latest information on our privacy practices.

Contact us

In case you have any questions or comments about this Privacy Policy please get in touch with us: